Here is blog post number sixteen covering the subject of getting paid by your customers. This material is taken from the article, “How to Collect from Anyone (Even Enron)” found in Inc. Magazine,
Way to get paid #16: Keep a Journal. Take detailed notes of every collection conversation you have. Record the date of the conversation; whom you spoke to; the specific commitment the person made to you; and finally, what you ever-so-calmly threatened to do if the commitment was not met. Then, after the actual phone discussion, E-mail your notes of the conversation to your customer contact. That will (a) serve as yet another reminder that you are determined to get paid and (b) create an additional record of the conversation in your (and your customer’s) E-mail accounts.
“The opportunity to secure ourselves against defeat lies in our own hands, but the opportunity of defeating the enemy is provided by the enemy himself.”– from The Art of War by Sun Tzu.
“You have been trapped by what you said, ensnared by the words of your own mouth.”— The Bible, The New International Version; Proverbs 6, verse 2.