Here is my seventeenth blog post on the subject of getting paid by your customers. Again, I am taking my material from the article, “How to Collect from Anyone (Even Enron)” published in Inc. Magazine,
Way to get paid #17: Follow Up Wisely. If a customer reneges on a commitment to pay, you will need to consider whether you should follow up on your threat. Keep in mind that your goal is to get paid as soon as possible. Sometimes giving a customer a second chance is the most effective thing to do. Before you follow up on your threat, ask if the customer is in any way dissatisfied with the services you have rendered. “I bring that up, especially when I know they’re thrilled,” says Tracy Wald. If your customer claims to be happy with your services, then you’ll have another reason to act surprised when you ask — for the second time — why you haven’t yet been paid. Perhaps the administrator that you’re dealing with is new to the job; perhaps your contact person just came back from vacation. Regardless, you’ll have to make one of two choices: get a second commitment from your customer, or take the action you initially threatened to take.
“The clever combatant imposes his will on the enemy, but does not allow the enemy’s will to be imposed on him.”– from The Art of War by Sun Tzu.
“Be as shrewd as a snake and as innocent as a dove. Be on your guard.”— (Matthew 10, verses 16 and 17) from The New International Version of the Bible