Here is my eighteenth blog post on the subject of getting paid by your customers. Again, I am taking my material from the article, “How to Collect from Anyone (Even Enron)” published in Inc. Magazine.
Way to get paid #18: Let the Punishment Fit the Crime. If you decide to follow up on your threat, remember to be as professional as possible with your contact. Don’t act as though you’re out for retribution. Instead, remind your contact of the commitment he or she made and subsequently didn’t keep. Explain that you’re not trying to get anyone in trouble – you’re simply trying to get paid. One “punishment” many of our veteran collectors suggested was to E-mail your contact and “cc” his or her superior. The message would only restate the nature of the broken commitment. Here is another instance where it helps to have phone documentation. The E-mail message should also say something about what you will do if the bill remains unpaid. Allude to work stoppages and — if you’re working your way up the company hierarchy — to other employees at the company whom you might need to “cc” on future E-mail messages.
“The General who is skillful in battle is one whose opponent does not know how to defend against the attack”. —
from The Art of War by Sun Tzu.
“By your own words (the promises that you make) you will be either judged innocent or condemned as guilty.”— (Matthew 12, verse 37) from The Common English Version of the Bible