Here is blog post number 21 about getting paid by your customers. This material is taken from the article, “How to Collect from Anyone (Even Enron)” found in Inc. Magazine
Way to get paid #21: Never Give Up. If you have no choice but to deal with the owner, then you have to make like a salesperson. Do everything in your power to get past the receptionist just to get the boss’s ear. First, make sure that you talk to an actual person, as opposed to leaving messages. “I will talk to anyone,” says Wald. “I start to really talk at length and explain my problem to the clerk or receptionist. Then, when I’ve finished the explanation, I just ask them (after learning their name) if, when they see a certain person, they could simply explain how important it is to me that they call me back.” Of course, business owners receive calls all the time and expect to be screened from anything that’s not at the top of their agenda. In some cases, you may have no choice but to wait on hold. Wald says he once waited on hold for four hours just to reach someone. “I had the phone on hands-free so I could still type and go about my business,” he says.
“The skillful general conducts his army as though he were leading a single man, willy-nilly, by the hand.” from The Art of War by Sun Tzu.
“Let us run win endurance the race that is set before us.”— (Hebrews 12:1) from The New American Standard Bible
“Never give in – never, never, never, never, in nothing great or small, large or petty, never give in except to convictions of honor and good sense.” — Sir Winston Churchill, Speech, 1941, Harrow School