This is blog post number 23 about getting paid by your customers. Once again, let me give credit to my source for this material. It is taken from the article, “How to Collect from Anyone (Even Enron)” found in Inc. Magazine,
Way to get paid #23: Work With Difficult Customers. Your company has its own procedures for billing, but they should be secondary to those of your customers. If your customer, as a rule, does not pay vendors in less than 60 days, then prepare to accept that — don’t start harassing the customer just because your terms are net 30. Similarly, be a perfectionist when it comes to following customers’ instructions. Is the shipping address different from the billing address? Should you enclose a separate “shipping invoice” document with your regular invoice? Does the customer have unusual rules such as enforcing its “do not ship after” dates? You must comply — if you want to keep the customers. After all, if you don’t go along with their system, you’re virtually guaranteeing a nonpayment.
“Know the ways of your enemy. You will be safe in every conflict.” — from The Art of War by Sun Tzu.
“Render unto Caesar, the things that are Caesar’s.” — (Mark 12:17) from King James Version Bible
“Keep your friends close, but your enemies closer.” — Michael Corleone in The Godfather Part Two